Refund Policy

Website: store.novelafilms.com
Last updated: September 8, 2026

This Refund Policy is part of, and must be read together with, our Terms of Service. It applies to all purchases made on store.novelafilms.com by Novela Films Private Limited, registered at B Wing, 502A, 5th Floor, Ackruti Trade Centre, MIDC, Andheri East, Mumbai, Maharashtra, 400093, India.

1. Nature of our products

All products sold on this site are digital presets, LUTs, and filmmaking assets, delivered electronically by download link or access credential sent to your email immediately after payment. No physical goods are shipped through this store.

Read this before you buy

2. All sales are final

Because access to a digital product is granted the moment your payment is confirmed, all sales are final. We do not offer refunds, exchanges, or cancellations once a download link or access has been issued, including in the following situations: you changed your mind after purchase, the presets did not suit your creative style or footage, you purchased the wrong product or pack, or you did not read the product description, compatible software, or system requirements before buying.

We strongly encourage you to review the product description, preview images, and compatibility notes on each listing before completing your purchase.

3. When a refund applies

We will issue a refund only in the following case: a technical fault on our end prevented delivery of a working, complete file — for example, a corrupted download, a broken access link that we could not restore, or a file that does not match what was listed for sale.

Refunds are not available for issues caused by your own software version, hardware, editing platform compatibility, or user error in applying the presets.

4. How to request a refund

If you believe your case falls under section 3, write to [email protected] within 7 days of your purchase date. Include your order number or payment reference, the email address used at checkout, and a clear description of the technical fault, along with a screenshot or screen recording where possible.

We will acknowledge your request within 48 hours and provide a full response within 7 business days. If approved, we will first attempt to resend a working file or restore access before processing a monetary refund.

5. Refund method and timeline

Where a refund is approved, it will be issued to the original payment method used at checkout, through Razorpay. Depending on your bank or payment provider, it may take 7 to 10 business days for the refunded amount to reflect in your account after we process it on our end. We do not issue refunds in cash or to a different account or payment method than the one used for the original purchase.

Dispute protection

6. Chargebacks

If you raise a chargeback or payment dispute with your bank or card issuer without first contacting us at [email protected], we reserve the right to contest the chargeback with evidence of delivery and license terms, and to suspend your access to any product license in question while the dispute is under review.

7. Changes to this policy

We may update this Refund Policy from time to time to reflect changes in our products or processes. The “last updated” date at the top of this page reflects the most recent version. Purchases made after an update are governed by the version in effect at the time of purchase.

8. Contact

For refund requests or questions about this policy, write to [email protected].